Refund policy

• All returns must be made within 30 days of receipt, no exceptions.
• Products made of all leather are not available for return.
• Personalized products that have NO patch are not available for return.
• Shipping and handling charges are NOT refundable.
• If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.
• Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
• Some Coated Canvas items may be able to have a new monogram patch applied to the product - these items will have a $20 restocking fee ($50 max) charged for return, which includes the new patch materials and the labor involved in replacing the old patch before putting it back into stock.
• We recommend that you insure your return/exchange for the full value of the merchandise and ship via a traceable carrier, (USPS Priority Mail, UPS, Fed-Ex, etc.) as the carrier will be responsible for a lost or damaged package.