Frequently Asked Questions

We craft our products using a blend of durable materials designed for longevity. Our main materials include coated canvas and natural vegetable-tanned leather. Natural veg leather develops a rich patina over time as it is exposed to the elements. Our natural leather is untreated, free of dyes and chemicals, and may have minor stretch marks or natural imperfections.The JH Line features cotton canvas and oiled leather, offering a rustic look. Oiled leather can be easily maintained with hand cream or leather conditioner. Our clear items are made from resilient PVC, and we also offer colored leather options, ideal for personalization with silver or gold foil.

Most items can be personalized with your initials or name, depending on available space. However, we cannot personalize items with licensed names, phrases, profanities, emojis, or special characters.

All items are handcrafted in the USA (more specifically, TEXAS)! We are proud to call San Antonio, Texas home to our Warehouse and Corporate Office.

Exchanges are on a case-by-case basis and must be requested within 30 days of your package being delivered. To submit a request, visit here.

Coated Canvas Crosslets will be accompanied by a natural leather strap. Clear Crosslets will be accompanied by the corresponding colored leather strap.

All leather items will come with a matching leather strap.

Join our rewards program by creating an account—no purchase necessary! Earn points with every purchase and by engaging in activities like signing up for texts, leaving reviews, following us on social media, or referring friends. Points can be redeemed exclusively on our website but not on sale or promotion items.

Orders of two or more items are intended to be shipped together. If you wish to receive a partial shipment, please discuss with a customer service representative at customerservice@jonhartdesign.com for additional information and pricing. Our team has the right to automatically provide partial shipments in certain situations.

We only offer a standard, flat-rate shipping of $10 per order. We do not offer expedited processing and all orders are fulfilled in the order they are received.

If your order has not been personalized or shipped out, we can review the options for cancellation. Please contact customer service at (210) 226-8544 or customerservice@jonhartdesign.com for additional information. If your order has already been personalized, shipped, or delivered, please review our Returns page for additional options.

Please fill out a New Retailer Application, here. Please note we do provide territory protection for existing retailers and availability for opening new retailers may vary depending on the season.

Please contact customerservice@jonhartdesign.com. with your order number and any additional information you may have. We can investigate with UPS on your behalf.

Please provide photographs of all sides of the package to customerservice@jonhartdesign.com. Please include your order number and any additional information regarding this package. We will investigate with UPS on your behalf. Please note, photographs are required in order for us to complete this claim process.

Please email customerservice@jonhartdesign.com. with as much information as possible regarding your request. Our Corporate Sales Representative will be in touch with you following your request.

Discount codes are automatically applied at checkout or can be entered manually at checkout. Please check your email, text message, social media, or loyalty account to ensure you have the correct discount code. All codes are unique to each account and cannot be used more than once. Please note, multiple discount codes or a combination of discount codes/promotions cannot be combined or stacked at the time of purchase unless otherwise stated.

Please note our system only allows one promotion at a time and cannot combine discount codes or stack loyalty points when a promotion is in action. Only one discount, promotion, or loyalty point redemption can be granted at one time. This is also applied to free shipping codes or $10 off coupons provided via text or email. If the problem persists, please double check you are signed into your account in the top right hand corner of the webpage. If the problem persists, please contact customer service at customerservice@jonhartdesign.com.for additional information.

The material is the same, however it has a durable interior coating with a woven exterior.

Yes, however there are limitations. See here for more information regarding this topic.

We expect made to order items to ship within 3-5 weeks, and possibly longer depending on the season. Once shipped you can receive your items within 1 to 2 days if you are in Texas. Out of state (Not in Texas) shipping typically takes between 3 to 5 days for delivery.

The busy seasons occur during Graduation (May & June) and Christmas (November & December).

There are options to include your personal logo and/or brand to Jon Hart items. For more information and pricing, please email customerservice@jonhartdesign.com.

Made-to-order items vary in turnaround time and can exceed 3 weeks in production time. If you have any questions regarding the status of your order, please contact customerservice@jonhartdesign.com

If your order is currently in production, please contact customerservice@jonhartdesign.com for further assistance. Once production has begun, it cannot be guaranteed that the color can be altered. If your order has already shipped or delivered, please visit our Returns website for information regarding an exchange.

All returns must be made within 30 days of receipt, no exceptions. For a list of eligible returns visit here.

Made to order items are hand crafted start to finish from the moment your order is placed. This process typically takes 3 to 5 weeks until it is shipped.